Frequently Asked Questions
Everything you need to know about shopping with LuxeDH
Are all items guaranteed to be authentic?
Absolutely. Every item we sell undergoes a rigorous multi-point inspection by our team of expert authenticators. We stand behind our products with a 100% authenticity guarantee or your money back.
What is the condition of your pre-owned items?
We use a standardized grading scale ranging from 'Pristine' to 'Fair.' Detailed descriptions and high-resolution photos are provided for every product to ensure you know exactly what to expect.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days, while international shipping times vary by destination.
What is your return policy?
We offer a 14-day return window for most items. The product must be returned in its original condition with the LuxeDH security tag still attached to be eligible for a full refund.
Do you offer flexible payment options?
Yes, we partner with services like Affirm and Klarna to offer interest-free installments, allowing you to buy your favorite luxury pieces now and pay over time.
Do you buy luxury items from customers?
We do! You can submit photos and details of your designer handbags and accessories through our 'Sell' portal to receive a buyout offer or consignment quote.